The Cavendish Group
Tel: +44 (0) 20 8 567 3530
Fax: +44 (0) 20 8 579 5237
email: sales@cavendishg.com
website: www.cavendishg.com

Questionnaire

At Cavendish we pride ourselves on the level of our customer service, and yet we are never to proud to learn, and so we would welcome your feedback from your recent event experience. If it is positive - great, it is always nice to know we are doing a good job, however even more importantly, if things did not go as well as you had expected - for whatever reason, then we need to know about it, so we can improve things in the future.

We would like to thank you in advance for completing this short questionnaire.

We value your input.

Cavendish Event Team
General Contact Information
Event Attended
Date
(dd/mm/yyyy)
Name of facility or Hospitality Package
Company name
Host name
Position
Name of person who booked event
(if different)
Position
Please rank the following areas of service, on a scale of 1-5 by ticking the appropriate box. 5 being the highest and 1 the lowest.
Pre Event Service
Initial handling of your enquiry/booking
Special requirements form
Event documentation - maps/directions/itinerary
Delivery time of your guest documents
General standard of helpfulness of Cavendish office staff
Additional General Comments
At the Event - Food and Beverage
Quality of food
Presentation of food
Quality of wines
Quality of serving staff
Quality of table presentation
Additional General Comments
Event Management
Overall quality of Event Manager/hostesses
Friendliness of Event Manager/hostesses
Product knowledge of Event Manager/hostesses
Additional General Comments
Venue
Overall quality of hospitality facility venue
Quality of decor and theming
Location of hospitality facility
Additional General Comments
Tickets (where applicable)
Location of tickets
Additional General Comments
Overall Experience
Overall impression of event
Would you book this event again?
Would you book with Cavendish?
If not, why not?
Do you personally receive our regular email bulletins?
If not, and you would like to do so, please provide your email address:
Is there anyone else from your organisation who you feel would benefit from receiving information from us via email? If so please provide details below;
Name
Position
Email Address
The following questions are not obligatory and are not directly linked to your recent event. However, your answers would be most helpful in assisting us to improve our overall service.
How did you hear about Cavendish?
Are you aware of the Cavendish website?
How would you rate its usefulness?
Are there any other features you would like to see included on the site?
The Cavendish Group © 2013 | Tel: +44 (0) 20 8 567 3530 | email: sales@cavendishg.com
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